Sea Glass Jewelry - by DanielleRenee |
FAQ'S ABOUT SEA GLASS JEWELRY BY DANIELLE RENEE'
Frequently Asked Questions
What is your return policy?
My goal is to make all of my customers happy with their purchases. If you are not happy with your purchase, items may be returned for a full refund of the item or items purchased within 14 days of the purchase date and 30 days for an exchange. Please read the below for full details.
- Items purchased "on sale" or with a "Private Coupon" must be returned within 14 days of the purchase date to recieve a refund or credit.
- Custom orders are non returnable.
- My studio location changes with the seasons, therefore I must receive an email beforehand about a return. Items will not be accepted for delivery without prior notice.
- If an email has been sent upon receipt of an item, it may then be returned up to 30 days for a full credit towards the exchange of any other item or items on my web site.
- Items must not have been worn or damaged.
- Shipping charges will be not be refunded. If shipping was free the shipping charges will be deducted from your refund amount.
- Please note: If you believe parts of your purchase such as clasps, rings etc are defected please notify me and I will be happy to assist you in repair of your purchase. If the item is found defective the repair will be FREE!
- All items are shipped USPS unless you request Fedex or UPS using your account. $10.00 shipping and insurance fee is applied to charges.
- Authentic Sea glass is discarded glass that has been tumbled naturally in the ocean and found on the shore. I have dedicated a page to learn more about authentic sea glass!
- Yes, sea glass is becoming more and more difficult to find due to the changes in society. We no longer use glass containers in abundance and we no longer litter.
- Much of my sea glass was hand picked by my grandmother, friends, family members and myself on the coast of New England. The rest has been purchased from professional sea glass collectors.
- The common colors of sea glass are white, green and brown. Even the common colors may be uncommon pieces of sea glass if they are perfectly frosted with no chips and are shaped nicely.
- Red, orange, black, yellow, cobalt, jadeite and milk glass are among some of the rarest colors.
- No. My sea glass jewelry is made with unaltered sea glass the same condition as found on the beach.
- I use Argentium sterling silver. It is a little more expensive than sterling silver, but I think it is a better product because it is tarnish resistant. I also use 14k GF wire also know as rolled gold.
- The chains and findings are all sterling silver and 14k GF unless noted in the description of the item.
- The best way and easiest way to keep all sterling silver jewelry clean is to keep it in an air tight container when not in use. Air is an oxident. I keep my jewelry in zip lock baggies and then in a plastic container with an airtight lid. It will stay new for a very long time with out cleaning. I recommend if you like your silver to remain bright do not wear it swimming, in the shower or hot tub. For more cleaning and care please visit http://www.jewelrybydaniellerenee.com/page/cleaning.
- Yes. I prefer to only clean jewelry that I have made myself. I charge from $15-$35 (if the item needs to be taken apart)depending on the piece. Estimates are given beforehand. Shipping charges also apply.
- This is great way to have a special piece of sea glass jewelry made for yourself or as a gift to someone else. I am always honored when someone entrusts me with their own sea glass. I can also rework your old sea glass jewelry. Charges for custom work with your sea glass start at $35.00 for a sea glass charm. A deposit it required. Please email me for details.
- Yes, I will be happy to resize your bracelet at no charge. Please email me for instructions. Shipping charges will be applied.
- No. Each piece of sea glass jewelry is unique. The wrap or the designs may be similar by not the same. Please visit my gallery for what is available.
*We respect your privacy! No customer information is disclosed to anyone at anytime.
Massachusetts residents are subject to 6.5% sales tax.